FAQ
Q: What's the best way to contact customer service?
A: We are committed to providing timely assistance with all inquiries. The most effective way to contact our customer service team is to email Blauzone@outlook.com.
Q: How long will it take for my order to ship?
A: We prioritize processing and ship as quickly as possible. Typically, your order will ship within 1 to 3 business days.
Q: How long is the estimated delivery time for my order?
A: The estimated delivery time for standard shipping is 14 to 25 business days. However, please note that there may be unexpected delays beyond our control due to customs clearance or your local post office.
Q: It's been over 25 days and I still haven't received my order. What should I do?
A: If your order was not a pre-order, it's possible that your package has encountered delays at customs or your local post office. Please contact us, and we will do our best to find a solution and help you locate your package.
Q: I urgently need my order; which shipping method should I choose?
A: If you are in a hurry and need expedited delivery, we recommend that you choose express delivery. Express delivery is faster, but for security reasons, the recipient may need to sign for the package.